This document sets out the policy of each SuperChem Pharmacy (‘We’, ‘us’ or ‘our’) relating to the protection of the privacy of personal information. This policy document is intended to enable our customers and others who interact with SuperChem Pharmacy to understand what types of personal information we collect, and what we do with such information in performing SuperChem Pharmacy’s functions and in relation to our privacy obligation. We are committed to complying with the Privacy Act 1998 (Cth) (“Act’s”) and committed to supporting the Australian Privacy Principals (“APP”). In addition, we are bound and committed to the privacy of health records contained in Health Legislation in every state.
Our privacy policy sets out in general terms matters, which you should be aware regarding Personal Information ‘we’ may collect about you, ‘our’ policies on the management of personal information, how we may access your personal information, how we use this information and keep this information and to who the information may be disclosed.
This policy also outlines how to complain regarding any suspected privacy breach, what sort of information that ‘we’ keep and collect and how we hold, use and disclose information. Please take a moment to read this policy. When you provide ‘us’ with personal information (whether via one of our websites, in store, through any of our promotions, or otherwise you may submit your information to us, you agree to our use of your personal information in accordance with this policy. You agree that we may use all Information you provide us in accordance with this Policy as amended from time to time.
SuperChem collects personal information from you, our customer in order to more effectively provide you with a better and more tailored service.
We do not collect Personal Information about you, except when you provide it to us. We collect and use Personal Information from customers, users or visitors of our websites, social media channels, products or services. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and can include:
Your Customer Profile which we ask you to enter for purchase of certain products and services is also Personal Information and is required for the following reasons:
We collect Personal Information about you in a variety of ways, including:
The Personal Information collected by us will track your use or enhance your use and assist us with providing you a better service. We do not use or share Personal Information for any purpose other than the purpose disclosed. By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us.
We use your Personal Information for the purpose for which the information is collected, we use it to
If you provide your Personal Information to us, whether via one of our websites or social media channels, in store, through any of our promotions or competitions or otherwise, the information you provided may be used by us to include you in customer rewards programs, create and deliver to you direct mail, e-mails, SMS, surveys, or attend customer research or discussion groups or other communications containing products, services and event information, tips, promotions or competitions. If you prefer not to receive such information including those of any rewards program see section 5 below.
We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support, specialists, hosting companies, web developers, internet service providers, fulfilment companies, marketing, analysis and research data analysis firms, data centers, cloud- based storage providers, customer relationship management providers, email service providers, financial and credit card institutions, insurers and external business advisors (such as auditors and lawyers). Such third parties may be provided with access to Personal Information needed to perform their functions but may not use such information for any other purpose. In all circumstances where your personal information is disclosure, we will ensure that these third parties undertake to protect your privacy.
These third parties may be located in and outside Australia. If you subsequently decide that you do not wish to receive information from them you may let us know by contacting us.
If you elect to participate in any promotions, competitions, sweepstakes, surveys, questionnaires or other events, the rule or terms and conditions for those events may indicate your Personal Information will be shared with third parties. By choosing to participate and submitting your Personal Information in that manner, you consent to disclosure of your Personal Information to such third parties.
We take reasonable steps to ensure that any personal information collected or held by us is accurate and up-to- date at the time of collecting, however it is your responsibility to ensure that the information you provide us is accurate and that you advise us of any changes to your details and that you have the authority to provide this Personal Information.
You may contact us at any time and ask for its correction if you feel that the Personal Information, we have about you is inaccurate or incomplete.
Customers may wish to remain anonymous and opt to use a pseudonym, for the purpose of registering for any marketing material only.
If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain information.
You may at any time request access to the information that SuperChem has collected from you. SuperChem prefers that this request be in writing. All enquiries should be made by contacting SuperChem Pharmacy in one of the ways below:
Email: admin@superchem.com.auPhone: Ph: (08) 9271 8400
In Writing: Privacy Officer, SuperChem Pharmacy, Address: 316 Walcott Street, Menora WA 6050 PO Box 533, North Perth WA 6906
SuperChem may require that you provide sufficient identification before allowing you to access the personal information held about you. If SuperChem is required or authorised by law to do so, it may refuse to provide you with access to this information.
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the products or services we offer, as well as other information that may be of interest to you. We may send this information by mail, email, SMS or telephone, on or via social media or other online channels (including customising online content advertised or displayed on our website or social media channels).
If you do not wish to receive direct marketing communications from us you may opt-out at any time by: a) using the unsubscribe facility that we include commercial electronic messages (email or SMS) b) by contacting us via email: admin@superchem.com.au c) by contacting us via post: Privacy Officer, SuperChem Pharmacy 316 Walcott Street, Menora WA 6050 PO Box 533, North Perth WA 6906 d) by calling us on (08) 9271 8400
If you opt out of all communications in-store or contacting us on any of the above details, if you opt out of customer reward programs such as SuperChem Rewards will not have the effect of removing you from that program unless you specifically opt to do so.
We take all reasonable steps to ensure that Personal Information we collect through any of our websites is protected from unauthorised access, loss, misuse, disclosure or alteration.
Our websites have electronic security systems in place, including the use of fire walls.
Despite our reasonable steps, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosure by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.
A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a return user and personalize or enhance your experience of our websites or social media. Most browsers are initially setup to accept cookies. You can reset your browser to warn you before accepting cookies. We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use your IP address to analyses trends, administer our sites, track traffic patterns and gather demographic information for aggregate use, as well as in combination of your Personal Information for fraud protection and risk reduction.
Although our sites may contain links to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquiries as to the Privacy Policies of these third parties. We are in no way responsible for the privacy practices of these third parties. This Privacy Policy applies only to the information we collect on our sites.
SuperChem reserves the right to amend this Privacy Policy at any time and notify you by posting an updated version of the Policy on the SuperChem website. As we may make changes at any time without notifying you, we suggest you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used. Your continued use of our products, services or websites following any such amendment will be confirmation of your acceptance of the amendments. We reserve the right to modify this Privacy Policy at any time, so please review frequently.
This Privacy Policy is in effect as at 07/10/2019
More information about the Privacy law and the Australian Privacy Principles is available from the Federal
Privacy Commissioner website www.privacy.gov.au
You can contact us at: admin@superchem.com.au OR by phone to Ph: (08) 9271 8400 OR
SuperChem Pharmacy 316 Walcott Street, Menora WA 6050 PO Box 533, North Perth WA 6906
