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Returns Policy

SuperChem Returns Policy

Unfortunately exchanges for change of mind cannot be offered at this time

Consumer Laws
The exchange on change of mind policy is in addition to any statutory rights you have under Consumer laws. You are entitled to a refund, exchange or repair where:-
  • If a product is faulty, or is not doing what it is supposed to do;
  • Is significantly different from its description or what was demonstrated;
  • The product is unsafe or not fit for intended use;
SuperChem may need to return the product to the manufacturer to investigate and thereby on acceptance and authorisation we will exchange the product. SuperChem will not offer an exchange, refund or repair where the item fault is found to be as a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Most items sold come with guarantees that cannot be excluded under Australian Consumer Law. Under Consumer Law you may be entitled replacement or refund for a product failure and for compensation for any other reasonable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to:-
  • be safe, last a reasonable period of time and without faults
  • look acceptable
  • do all the things that someone would normally expect of the product for the amount you paid for the product.

Return of your product for exchange

For products purchased in a SuperChem store

Take the product you wish to exchange along with your original receipt to the store where you purchased the product where our friendly staff will attend to your query always bearing in mind of the conditions mentioned above.

For products purchased from our online store

If your return relates to a Consumer Law issue or a guarantee it must be returned within what would be considered a reasonable amount of time.

Information regarding return of online purchases

If the return is of a consumer guarantee nature, the original shipping fee will be refunded and the exchanged product will be posted to you free of charge or you have the option of picking it up from one of our stores.
Please be aware that if you incorrectly complete the SuperChem Online Form or if the product return does not comply with our policy requirements as detailed above such as returning a product that you indicate to be faulty but is found not to be faulty, or if a product returned cannot be sold again or is damaged when received, we will be unable to give you a refund or exchange, or return the product to you unless you send us a prepaid shipping bag or organise to pick up the product from one of our stores.
Alternatively you may wish to contact us prior to returning the product for exchange or guarantee to avoid the possibility of incurring extra fees.

Credit Card Purchases

It is our policy for purchases of products using a credit or debit card, and where you are entitled to a refund, the amount credited will be processed to the card used to purchase the product.
Remember that our friendly SuperChem team are always available to assist you.

If you have any queries about the process, or require further assistance, please email our Customer Service Centre anytime or call 1300 88 44 11 between 9.00am and 5:00pm (EST) Monday to Friday.